Feedback on our services is always welcome and there is a suggestion box located in the entrance hall.
We hope complaints will not be necessary but if you feel strongly about any issues, please discuss them with the doctor, nurse, Reception or the Practice Manager in the first instance. It is always better to explore any issues promptly while the circumstances are fresh in everyone’s minds.
We hope that any problems can be sorted out easily and quickly at the time they arise and with the person concerned. If you feel that your problem has not been adequately resolved by an informal discussion, you can put your thoughts in writing to our Practice Manager. You will receive a written reply. A copy of our full complaints procedure may be obtained from our Practice Manager or from Reception.