Orchard Medical Centre

01698 242700

Practice Charter

You will be treated as a partner in the care you receive.  Suitably qualified people will give you the most appropriate care for you.  No care or treatment will be given without your informed consent.

In return you are asked to take responsibility for your own health, in partnership with your doctor or nurse, by accepting offers of screening and health promotion activities and by following a healthy lifestyle.

You are asked to treat all members of our practice team with courtesy.  Any act of violence; verbal or physical abuse or acts of vandalism will not be tolerated (this includes on-line abuse e.g. on social media sites).

Members of our team will be helpful and polite.  All members will also attend regular training and educational events to keep up to date with advances in medical and professional care.

You will be able to see your health records, subject to legal limitations and all members of staff will keep the contents of patient records confidential, in conjunction with the Data Protection Act.

You will be able to make an appointment with the doctor or nurse of your choice.