Appointments

  • All consultations are by appointment.
  • To make a routine appointment either telephone 01698 242700 or call in person. We now offer the facility of making appointments online. Please ask at the front reception desk for a registration form for this facility.
  • Please try to telephone during the afternoon for routine appointments as mornings tend to be busier and you will find that the waiting time on the telephone is shorter.
  • Telephone lines are open for appointments from 8am to 6pm Monday to Friday.
  • Appointments are for one person only.
  • If you are unable to keep an appointment or do not need the appointment any more, please cancel it in good time so that it can be used for someone else.
  • If you have not been seen at the surgery for three years (or one year for those over 75) you can request a check up appointment if you wish.  We will offer you such an examination during normal consultation if you have not been seen in the time frame stated.  If the GP feels that it would be inappropriate for such an examination to be carried out in the practice premises, you will be offered an alternative venue which may include your home.

 

Home Visits

  • Home visits should be requested before 10.15am.  Calls after this time will only be accepted if the problem cannot wait until the next day.
  • Home visits are very time consuming for the doctor so must be kept to a minimum.  The surgery is also a better place to examine and arrange investigations, if required.

We ask you, therefore, to note the following points:

  • They are at the discretion of the doctor.  If you request a house visit the nurse or doctor may telephone to discuss the problem.  An alternative arrangement may be advised.  This could be attending attending the surgery, attending the local Accident and Emergency department or collecting a prescription from the chemist ior surgery.
  • Home visits are for the GENUINELY HOUSE BOUND ONLY, in practice the frail, elderly and terminally ill.  Children and young adults should, with very few exceptions attend the surgery rather than request a house call.
  • ‘Lack of transport’ is not a valid reason for a home visit.

 

Out of Hours

The out of hours service is not provided by the practice.  Lanarkshire Health Board/NHS Trust is responsible for the provision of the out of hours service.

If you have an urgent problem when the surgery is closed, you should still telephone the usual surgery number: 01698 242700.  You will be re-directed to the out of hours service, NHS24 – 111, a nurse will advise you of further action.  In a life-threatening emergency please dial 999.  Website: www.nhs.com

Please note that this facility is for problems which cannot wait until the surgery next opens.

Out of hours means between 6pm and 8am Monday to Friday and 6pm Friday to 8am Monday.