Booking an Appointment
To make an appointment for a consultation with a GP or nurse please telephone us, come into the surgery or book online (ask Reception about registering for online booking). Please note that all telephone conversations are recorded. If you are unable to keep an appointment or do not need the appointment any more, please cancel it in good time so that it can be given to someone else.
Appointments are intended for one person only. You are, of course, welcome to bring a friend or family member with you to your own consultation for moral support, or, perhaps as a translator if your first language is not English.
Many routine services don’t need a consultation with a GP or nurse and are best handled by Reception. For those in the list below, please always discuss with Reception staff first, before requesting a consultation. When booking a consultation you might be asked if it is for any of the items on this list.
- test results
- continuation of sick lines
- forms and letters
- repeat prescriptions
Our phone lines are usually quieter in the afternoon. If your request is non-urgent then do try to call after the morning rush. Do also consider if a different primary care provider other than your GP/nurse would be more appropriate for your ailment – see the ‘Other Primary Care Services’ section of the website and in the Helpful Links at the bottom of each page.
The best place for consultations is in the surgery wherever feasible. Home visits are appropriate for genuinely housebound patients only, in practice the frail, very elderly and terminally ill. Regrettably, transport difficulties cannot be taken into account when considering if a house call is appropriate.
Home visits should be requested before 10.15am. A nurse or GP will telephone you to discuss the problem and to allow them to decide if a home visit is appropriate. An alternative arrangement may be advised. This could be attending the surgery, attending the local Accident and Emergency department or collecting a prescription.
Out of Hours
The out of hours service for urgent medical problems is provided by Lanarkshire Health Board/NHS Trust and not by the surgery. Outside our core surgery hours, calls to the surgery are re-directed to the NHS out of hours service, NHS24. Alternatively you can telephone NHS24 directly on 111. A nurse will advise you of further action. In a life-threatening emergency dial 999. The NHS website www.nhs24.scot, provides further information.
Teaching and Training
Although not a training practice, students do attend from time to time. We hope that you will help the students to learn about general practice. However, you will be informed of their presence in advance and if you do not want them to attend a consultation, your wishes will be respected. This will not affect your care in any way.